Privacy Policy
Privacy Policy for Know & Thrive Initiative CIC.
Know & Thrive Initiative CIC is a Community Interest Company based in the United Kingdom, committed to promoting mental health awareness, education, and wellbeing. For data protection law, we are the Data Controller of your personal data.
2. What Personal Data We Collect
We may collect and process the following types of personal data:
i. Identity Data: Name, title
ii. Contact Data: Email address, phone number
iii. Technical Data: IP address, browser type, device information
iv. Usage Data: How you interact with our website
v. Communication Data: Messages, feedback, or enquiries you send to us
vi. Sensitive Data (Special Category):
Mental health-related information (only when voluntarily shared via forms,
stories, or support enquiries)
We collect data when you:
i. Fill out forms on our website
ii. Subscribe to newsletters or updates
iii. Contact us via email or social media
iv. Participate in surveys, programmes, or events
v. Share your mental health story voluntarily
We may also collect limited data automatically through cookies (see Section 8).
We use your data to:
i. Respond to enquiries and provide support
ii. Deliver our programmes and services
iii. Share updates, newsletters, and opportunities
iv. Improve our website and user experience
v. Promote awareness through anonymised stories (with consent)
vi. Meet legal and regulatory obligations
We do not sell your personal data to third parties.
Under the UK General Data Protection Regulation, we process your data based on:
i. Consent – where you have given clear permission
ii. Legitimate Interest – to improve services and engagement
iii. Legal Obligation – where required by law
iv. Vital Interests – in rare cases where safety is at risk
For sensitive data (example, mental health information), we rely on explicit consent.
We take appropriate security measures to protect your personal data, including:
i. Secure servers and encrypted systems
ii. Restricted access to authorised personnel only
iii. Confidential handling of sensitive information
We may share your data with:
i. Trusted service providers (website hosting, email platforms)
ii. Legal or regulatory authorities (if required by law)
All third parties are required to respect your data and keep it secure.
Our website may use cookies to:
i. Improve functionality and user experience
ii. Analyse website traffic
You can manage or disable cookies through your browser settings.
We retain your data only for as long as necessary to:
i. Fulfil the purposes it was collected for
ii. Meet legal or regulatory requirements
Sensitive information is reviewed regularly and securely deleted when no longer needed.
Under the Information Commissioner's Office guidelines, you have the right to:
i. Access your personal data
ii. Request correction of inaccurate data
iii. Request deletion (“right to be forgotten”)
iv. Restrict or object to processing
v. Withdraw consent at any time
vi. Lodge a complaint with the ICO
To exercise your rights, contact us at: info@knowandthriveinitiative.org
As a mental health advocacy organisation, we take safeguarding seriously.
If you share information suggesting risk of harm to yourself or others, we may need to take appropriate action, including contacting relevant support services, in line with safeguarding responsibilities.
12. Third-Party LinksOur website may contain links to other websites. We are not responsible for their privacy practices. Please review their policies separately.
13. Updates to This PolicyWe may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
14. Contact Us
If you have any questions about this policy or how your data is handled, please contact:
Know & Thrive Initiative CIC
Email: info@knowandthriveinitiative.org
Location: United Kingdom
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